Papa Johns CEO Steve Ritchie Wants To Make The Company Better
Papa Johns CEO Steve Ritchie to a few weeks and went on a nationwide listening tour to meet with franchisees and staff. Since the beginning, P.A.P.A. has stood for People Are Priority Always and Steve Ritchie is trying to maintain that vibe. He is staying on course with the company’s belief of the company which values its people. He went to Chicago, Los Angeles, Dallas and Detroit to talk with the individuals who are the core of the business. He wanted to hear information on how staff members felt, what they needed, and how the company could do better.
What He Learned
Steve Ritchie Papa John’s heard stories about how some franchisees treat their teams as an extension of the family. He also heard about how tough customer service has been since the loss of trust with loyal customers. He also heard philanthropic stories from the managers who are individually supporting local charities and schools in their communities. These managers are actually a part of the communities they serve and they really do care.
Committing To Improvement
Even though these conversations were tough, Steve Ritchie did learn that everyone is ready to help move the company forward. That was the most important take away from the visits. Papa John’s acknowledges that the company is way bigger than a single person. It also involves drivers, pizza makers, and managers. The people in the restaurants are also representing their very own communities. Papa John’s as a company and a brand is set to get better by strengthening the commitment to the quality of the products and the company. In order to move forward and to do better the company has to continue listening and understanding feedback, no matter how difficult it may be to hear. It must also take the much-needed actions to create a better company for the team and Papa John’s customers.